To ensure we can provide you with the best possible assistance, please review the following guidelines before reaching out to our support team.

1. Our Support Hours

Our dedicated support team is available to assist you during the following hours:

• Monday to Friday: 09:00 AM to 06:00 PM (Indian Standard Time – IST)
• Holidays: Our support services will be limited during public holidays.

2. Expected Response Times

We are committed to providing timely support. While we strive to respond to all inquiries within a few hours, please allow up to a maximum of 24 hours for a response, especially during peak times.

3. Do not Share Login Credentials

Your security is our top priority. For your protection, please do not send login credentials (usernames or passwords) in the main description of your support ticket.

If we need access to a staging environment to help resolve your issue, we will provide you with a secure method to share those credentials.